How can we help?

Choose Add account and type your Gmail address. NotiSpark opens Google’s sign-in page so you can allow access. You can also use a Google app password.

Type your address in Add account. NotiSpark fills in Microsoft’s settings for you.

Yes. Any provider with IMAP works. Pick “Other” and type the incoming (IMAP) and outgoing (SMTP) server names from your provider’s help page.

Yes. Use Settings → Backup and restore. The backup is encrypted; add a passphrase if you will restore it on another computer.

In NotiSpark Mail on your computer, open Settings › Accounts (or Settings › Import & export) and choose “Bring my mail from another app”. It brings emails, contacts, calendar and signatures from Thunderbird, Windows Live Mail, Windows Mail and Evolution into your email account. Nothing goes to NotiSpark's servers, and your old app stays as it is.

Some services, like Apple Mail, load pictures automatically. NotiSpark marks these opens so you can tell them apart.

The reader’s mail app may block pictures. The email is marked opened as soon as pictures are shown.

3 a day on the free plan. On Pro and Business, every email.

Sign in to your account on notispark.com and choose a plan. The app picks up your new plan within a few minutes.

Go to your account page and choose Cancel plan. You keep your plan until the end of the period you paid for.

On your account page, under Billing.

Open your account page, find the device under Devices and choose Remove. It signs out the next time it checks in.

Use “Forgot password” on the sign-in page and we will email you a link to choose a new one.

On your account page, under Security, turn on Two-step sign-in. We will email you a code each time you sign in.

Sign in on notispark.com, open your account and choose Delete account at the bottom of the page. Cancel a paid plan first. The full steps, what is deleted and what we keep are at notispark.com/delete-account/.

In the NotiSpark app open Settings → Security & privacy → Lock NotiSpark. Choose a separate NotiSpark PIN (recommended: it protects your email even if someone knows your phone’s PIN) or your phone’s own lock. You can also hide email content in notifications, so codes and messages don’t show on the lock screen.

For your safety a PIN can’t be reset from the website. Uninstall and reinstall NotiSpark, sign in again and add your email accounts: your mail stays with your email provider and downloads again.

1. On notispark.com open your account → Devices and remove the phone; NotiSpark stops on it. 2. From another device, change the passwords of the email accounts that were on the phone (Google, Microsoft or your provider) and check their recovery options. 3. If your phone had a NotiSpark PIN, your email in NotiSpark stays locked.

Open Settings → NotiSpark Sync on a computer or phone and switch on NotiSpark Sync. It is included with Pro and Business and during your free trial.

Install NotiSpark, sign in and turn on sync on the new device. Then, on a device you already use, check that the 6-digit code matches and approve it. Your signatures, rules, contacts and more appear within a minute.

Email passwords are never synced, so each new device asks for them once. You can also take them from your own backup file.

Yes, if you kept your one-time recovery code: use it to get back in. Without the code and without any of your devices, the synced copy cannot be recovered, because only your devices hold the key.

Choose Delete my synced data in Settings → NotiSpark Sync, or in your account area on notispark.com. Your devices keep their own settings.

A credit pays for one small AI action. A summary, a reply draft, a rewrite or a writing check uses 1 credit. A question to the assistant uses 1, a little more for a very long text, and a briefing usually uses 2 or 3. The app shows how many actions you have left.

NotiSpark AI pauses and a friendly note tells you when your monthly credits come back. You can buy a credit pack at any time, and on your computer you can use the AI that runs on it in the meantime. Nothing is ever charged automatically.

No. The email or text you ask about passes through our server to the AI company, and the answer comes straight back to you. We never store either one, not even in our logs. We keep only a record of each action, such as the date, the task, the credits and the size of the text, and you can see your credit history in your account on notispark.com.

Yes, within 14 days of buying it, as long as you haven’t used any credits from that pack. Credits you have used can’t be refunded. Monthly credits and the welcome gift are free, so there is nothing to refund. The terms of service have the details.

In NotiSpark Mail, open the AI settings and choose the AI on your computer or your own AI account instead, or turn NotiSpark AI off. Nothing more is sent, and your credits stay in your account for later.